delivery timeline

  EXPRESS STANDARD
SHIPPING
SHIPPED
FROM OVERSEAS
Kampala 1Business Days 2 – 3Business Days 18 – 21Business Days
 
Greater Kampala
2 – 3Business Days 3 – 5Business Days 19 – 22Business Days
 
Upcountry
3 – 5Business Days 5 – 7Business Days 21 – 24Business Days
 
Greater Upcountry
4 – 7Business Days 6 – 9Business Days 24 – 27Business Days
 
The above delivery timelines are for Orders placed before 2pm. Order placement after 2pm is +1 day added to the delivery timelines.

The following locations are categorized as Greater Upcountry and as such , have longer delivery timelines: Bududa, Bukwa, Bulambuli, Butaleja,Kaberamaido,Kapchorwa,Serere,Abim,Adjumani,Amudat, Amuru, Arua,Dokolo,Gulu, Kaabong, Kitgum, Koboko, Kotido, Lamwo, Maracha, Moroto, Moyo, Nakapiripirit, Napak,Nebbi, Oyam, Packwach, Pader, Yumbe, Zombo, Buvuma, Kalangala, Nakaseke, Nakasongola, Bundibugyo, Isingiro, Kamwenge, Kanungu, Kasese, Kiruhura, Kisoro, Ntoroko, Rukungiri, Rakai Sembabule.

The timelines quoted are business days – Monday to Friday only, excluding weekends. They vary depending on the delivery option chosen
DELIVERY METHODS
  1. Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted 2 times over 5 days (7.00 am to 5.30pm ) after which the item will be cancelled.
  2. Pickup Stations: Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station. Please note: 9mobile subscribers may be unable to receive text messages. Ensure you pickup your item within 5 days, otherwise it will be cancelled.